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Get in touch with our team for technical support, feature requests, or any questions about GridStreamr. We typically respond within 24 hours.
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Do you offer managed EPG ingestion?
Yes. Premium and Enterprise customers can offload XMLTV ingestion + normalization to us. We host region-specific processors and push clean schedules back to your workspace.
How does support work for on-premise deployments?
We provide a secure tunnel into your cluster for diagnostics. Critical fixes ship via signed containers and we can train your SREs to run updates on their schedule.
Can I move between Free and Premium without downtime?
Absolutely. Plans switch instantly and your playlists, tags, alerts, and analytics persist no matter the tier.
Other ways to reach us
Response Time
We typically respond within 24 hours during business days.
Premium Support
Premium and Enterprise customers receive priority support with faster response times.